A2 Game's Privacy Policy — Your data is safe with us

1. Introduction

Welcome to A2 Game. This Privacy Policy ("Policy") explains how A2 Game collects, uses, stores, and protects your personal information. By using our website or mobile app, you agree to this Privacy Policy.

We believe privacy is a fundamental right. From the very beginning, A2 Game has treated user data protection as its highest priority. We care for every piece of your information in accordance with international data protection standards.

This Privacy Policy is part of A2 Game's Terms and Conditions and Responsible Gaming Policymust be read in conjunction with.

2. Information We Collect

A2 Game collects only the information that is necessary. Requesting excessive or irrelevant data goes against our policy. Below is a detailed breakdown of the types of information we collect:

3. Use of Information

A2 Game uses the information it collects for the following purposes:

• Account management: For registration, login, and account verification.
• Financial transactions: For processing deposits, withdrawals, and payments.
• Customer Support: To provide accurate responses to your complaints or enquiries.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Responsible Gaming: To identify excessive gaming behaviour and provide timely support.
• Legal obligations: To meet the requirements of relevant regulatory authorities.
• Service Improvement: To improve platform performance and enhance the user experience.
• Promotional Communications: To send you information about bonuses and offers, with your consent.

Under no circumstances does A2 Game sell or rent your information to third parties for advertising purposes.

4. Sharing & Disclosure of Information

A2 Game may share your information with third parties only in the following limited circumstances:

• Payment Provider: Necessary information is shared with payment partners such as Mobile Banking, Nagad, and Rocket solely to process transactions. This data is strictly limited to payment processing purposes.
• Regulatory Authority: Certain information may be disclosed to meet legal obligations or licensing authority requirements.
• Law enforcement agencies: In cases of suspected money laundering or fraud, information may be disclosed to the relevant law enforcement authorities.
• Technology Service Provider: Data may be shared on a technical basis with cloud or software service providers used to operate our platform. However, these partners are bound by strict confidentiality agreements.

5. Cookie Policy

The A2 Game website and app use cookies and similar technologies. Cookies are small text files stored on your device that help enhance your browsing experience.

Types of cookies we use:

• Essential cookies: Essential for the platform to function properly. Disabling these cookies will cause many features to stop working.
• Functional cookies: Remembers your preferred language, login state, and interface settings.
• Analytics Cookies: To understand which pages are used most — this helps us improve our services.
• Security Cookie: Used to detect fraud and unauthorized access.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may prevent some A2 Game services from functioning properly.

6. Data Security Measures

A2 Game uses cutting-edge technology to protect your privacy. Our security framework operates on multiple layers:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser and our servers is fully encrypted.
• Two-Factor Authentication (2FA): Provides an extra layer of security at login.
• Firewall & Intrusion Detection: Keeps servers protected against unauthorised access.
• Regular Security Audits: Systems are regularly tested by third-party security experts.
• Staff training: Only authorized personnel may access specific user data.
• Data Backup: Secure encrypted backups ensure your data is never lost.

7. Data Retention Period

A2 Game does not retain your information longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account information: For the full duration the account is active, and for a minimum of 5 years after closure (as required by regulatory obligations).
• Financial transaction records: 7 years — as required under anti-money laundering laws.
• Communication history: 3 years from the date of last contact.
• Cookie and session data: Up to 13 months after the session ends.
• Log Files: Up to 1 year for security purposes.

Any data retained beyond legal requirements is automatically deleted once it is no longer needed.

8. Your Privacy Rights

Every A2 Game member has the following rights regarding their personal information:

To exercise any of these rights, please contact our support team. We are required to respond to your request within 30 business days.

9. Protection of Minors

A2 Game strictly prohibits anyone under the age of 18 from using the platform. Our privacy policy applies particularly strict standards when it comes to minors:

• We do not knowingly collect personal information from any minor.
• If a user is suspected to be under 18, their account will be suspended immediately.
• Any data found to belong to a minor will be permanently deleted.
• A process is in place to close a minor's account at a parent or guardian's request.

If you believe someone you know who is a minor is using this platform, please notify our support team immediately.

10. Changes to the Privacy Policy

A2 Game may update this Privacy Policy as needed. When changes are made:

• You will be notified at your registered email address before any significant changes take effect.
• The "Last Updated" date at the top of the page will be revised accordingly.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.